Shipping policy

Processing and delivery
Orders are processed and shipped within 1 to 2 business days. Once shipped, delivery usually takes 5 to 10 business days. You'll receive a tracking number by email when your order ships.

Lost or delayed parcels
If your tracking hasn't updated or your order hasn't arrived within 30 days of the estimated delivery date, contact us at support@alohamagnettowels.com and we'll investigate with the carrier. If the carrier confirms the parcel is lost, we'll send a replacement or issue a refund.

Delivered parcels
Once tracking shows your order as delivered to the address provided at checkout, we are not responsible for parcels that are stolen or misplaced after delivery. Orders with Shipping Protection are covered for loss, theft and damage.

Address errors
Please double check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. Reshipping in this case is at the customer's cost.

Customs and duties
International orders may be subject to import duties or taxes, which are the customer's responsibility. Customs delays are outside our control.